Ostrovok's B2B partners can change guest names in bookings themselves. This process saves time, reduces the likelihood of booking cancellations, and avoids problems at check-in. The update is automatic, and up-to-date guest information will now be displayed on your dashboard.
How it works
A B2B.Ostrovok user (travel agent or tour operator) submits a name change request.
This request is processed automatically (in rare cases, manually by the support team).
The new guest name is displayed in the booking and voucher on B2B.Ostrovok. If you have email notifications enabled, you will receive a notification about the name change.
In your personal Extranet ETG account, the booking will be labeled as “Changed.” You will see the latest guest details and can view the change history.
If your channel manager allows changes to bookings, the latest guest name will also appear in your system.